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πŸ†• Service Structure ​

  1. Priority Support Services Fee
  2. Yearly Subscription
  3. Professional Services Fee

1. Support Services ➰ ​

We have simplified our support services into two levels Standard and Priority .

SupportStandardPriority
Email Supportβœ”οΈβœ”οΈ
Service Portal, Knowledge Hub, FAQβœ”οΈβœ”οΈ
Telefon Support-βœ”οΈ
First ReactionΒΉ
L1: Application down
L2: Serious Degradation
L3: Moderate impact
L4:Low impact or request
L1: 5 Hrs.
L2: 8 Hrs.
L3: 2 Business days
L4: 4 Business days
L1: 3 Hrs.
L2: 5 Hrs.
L3: 1 Business day
L4: 2 Business days
Support Hours8 Hrs./Day Mo.-Fr. 08:00 – 16:0012 Hrs./Day Mo.-Fr. 07:00 – 19:00
Preisalways includedon request

2. Yearly Subscription 🚚 ​

The yearly subscription is based on the modules you choose upon sign-up. This modular approach ensures that you only pay for the features and services you need.

This modular approach ensures that you only pay for the features and services you need.

3. Professional Services 🏒 ​

In addition to the above, we continue to offer development and consulting services on an individual basis. These services are tailored to your specific requirements and will be provided with individual price offers.