🆕 Service Structure
1. Support Services ➰
We have simplified our support services into two levels Standard and Priority .
| Support | Standard | Priority |
|---|---|---|
| Email Support | ✔️ | ✔️ |
| Service Portal, Knowledge Hub, FAQ | ✔️ | ✔️ |
| Telefon Support | - | ✔️ |
| First Reaction¹ L1: Application down L2: Serious Degradation L3: Moderate impact L4:Low impact or request | L1: 5 Hrs. L2: 8 Hrs. L3: 2 Business days L4: 4 Business days | L1: 3 Hrs. L2: 5 Hrs. L3: 1 Business day L4: 2 Business days |
| Support Hours | 8 Hrs./Day Mo.-Fr. 08:00 – 16:00 | 12 Hrs./Day Mo.-Fr. 07:00 – 19:00 |
| Preis | always included | on request |
2. Yearly Subscription 🚚
The yearly subscription is based on the modules you choose upon sign-up. This modular approach ensures that you only pay for the features and services you need.
This modular approach ensures that you only pay for the features and services you need.
3. Professional Services 🏢
In addition to the above, we continue to offer development and consulting services on an individual basis. These services are tailored to your specific requirements and will be provided with individual price offers.